Terms of Service

These Terms of Service (the "Terms") are an agreement between Webel, Inc., a Delaware corporation with its principal place of business at 1522 Western Ave STE 95923, Seattle, WA 98101 ("Webel," "we," "us," or "our") and you, governing your use of Webel (app.webel.ai), including access to the Dragon platform APIs provided with Webel accounts (together, the "Service").

By creating an account, joining a workspace (also called a Room), or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

A plain-language note before the legal text. We've written these Terms to be read. A few sections matter more than the rest: what you own (Section 5 — your content and the work product Webel produces for you), what you're responsible for when AI agents act on your systems (Sections 6 and 7), how billing works (Section 9 — including that compute is passed through at cost), and how disputes are resolved (Section 15 — individual arbitration with a class-action waiver, which you can opt out of within 30 days). The numbered sections govern; this note is just a map.

1. Who can use the Service, and who "you" means

Eligibility. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract.
Individuals. If you use the Service on your own behalf, "you" means you personally.
Organizations. If you create or use a workspace (Room) on behalf of a company or other entity, "you" means that entity, and you represent that you have authority to bind it to these Terms.
Order of precedence. If you have a separately signed agreement with Webel (for example, a master services agreement or Data Processing Addendum), that agreement controls over these Terms to the extent they conflict. Our Privacy Policy describes how we handle personal information and is incorporated into these Terms by reference.

2. The Service

Webel is an AI engineering team: you direct it in conversation, and its AI agents plan, write, test, and ship software against systems you connect — including your code repositories — with human approval gates on outward-facing actions. Dragon is the platform underneath Webel; a Webel account may include access to Dragon APIs for building on the platform. The Service includes the web applications, APIs, agents, documentation, and related services we provide.

3. Early access

The Service is in an early-access period ("beta"). During beta:

access is invite- or waitlist-gated, and we may grant, limit, or decline access at our discretion;
features may change, be added, or be removed without notice, and we do not promise any particular feature will remain available;
we do not offer a service-level agreement, and availability is provided on a reasonable-efforts basis; and
features identified as experimental or preview may be less reliable than the rest of the Service.

We'll treat your data with the care described in the Privacy Policy regardless of beta status. When we make commitments that survive beta (like uptime terms for paid plans), we'll publish them.

4. Accounts and workspaces (Rooms)

Account security. You sign in with passkeys or one-time email links. You're responsible for maintaining control of your email account and your devices, and for all activity under your account. Tell us immediately at hello@webel.ai if you believe your account has been compromised. You can view and revoke active sessions in your profile.
Workspaces (Rooms). Content and settings live in workspaces — in the product, a workspace is called a Room. A workspace's owner and administrators control its membership, content, and configuration — including deleting the workspace (Room) — as described in the Privacy Policy.
People you bring in. You're responsible for the members and guests you invite to your workspace (Room) and for ensuring they're entitled to access what you share with them. Guests you invite to a conversation can read that conversation's history.
Accuracy. Keep your account information accurate. We may reclaim inactive account identifiers or workspace (Room) names where necessary.

5. Your content and your work product

Your content is yours. You retain all rights in the content you submit to the Service — conversations, instructions, code, repositories, documents, and imported data ("Customer Content"). You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide and secure the Service, as described in the Privacy Policy. We do not use Customer Content to train AI models in raw or identifiable form — the only exception is de-identified, aggregated data that can no longer reasonably be linked to you or your organization, as described in Privacy Policy Section 4.3 — and our agreements with model providers don't allow them to train on your content either (Privacy Policy, Section 4).
Work product is yours too. As between you and Webel, you own the outputs the Service generates for you — code, documents, designs, and other work product ("Outputs"). To the extent Webel holds any right, title, or interest in Outputs, Webel assigns it to you upon creation, subject to the qualifications below.
Qualifications on Outputs. (a) Outputs may include or depend on open-source components, which remain governed by their own licenses — Webel works with your repository's dependencies the way an engineer would. (b) Because AI systems can produce similar results for similar requests, Outputs may resemble outputs generated for other customers, and your ownership of your Outputs doesn't restrict other customers' use of theirs. (c) Outputs based on your Customer Content are yours; nothing in this section transfers ownership of the Service itself, the AI models used to provide the Service (which belong to us or our model providers), or anything another customer owns.
Your responsibilities for Customer Content. You represent that you have the rights needed to submit your Customer Content and to authorize the processing these Terms and the Privacy Policy describe, and that your Customer Content doesn't violate law or third-party rights.
Feedback. If you send us feedback or suggestions, we may use them without restriction or obligation to you. This doesn't give us any rights in your Customer Content.

6. AI: what you should expect, and what's on you

The Service is built on machine-learning systems, and you should hold it to the standard you'd hold a talented engineer who is still capable of being wrong:

Outputs can be incorrect. AI-generated code, analysis, and answers are probabilistic. They may be wrong, incomplete, insecure, or outdated, even when they read confidently.
You review before you rely. You're responsible for reviewing Outputs before merging, deploying, or otherwise relying on them — the Service is designed around human review (branches, pull requests, verification runs, approval gates), and these Terms assume you use it that way.
Not professional advice. Outputs aren't legal, financial, medical, or other professional advice.
High-stakes uses. Don't use the Service as the sole basis for decisions or systems where failure could cause death, personal injury, or severe damage — for example, operating medical devices, weapons, or critical infrastructure — without a separate written agreement with us.
What "verified" means. When the Service reports that checks, tests, or verifications passed, that reflects checks actually executed and observed — it does not mean the change is free of defects or fit for your particular purpose. Verification narrows the space for error; your review closes it.

7. Agents acting on your systems

Webel's agents act on external systems — most importantly your code repositories — when you connect those systems and direct the work:

You control the scope. Agents act using the credentials, integrations, and permission scopes you (or your workspace — Room) grant. Grant the least access the work needs, and revoke access in settings at any time.
Actions are attributed to you. Work the Service performs at your direction on connected systems — commits, branches, pull requests, work-in-progress snapshots pushed to your repositories — is performed on your behalf, and you're responsible for it as if you had done it directly, including compliance with the connected system's terms (for example, GitHub's).
Approval gates. Outward-facing communications that carry reputational weight (for example, public comments on pull requests) require explicit human approval in-product before they're sent. Don't approve what you haven't read.
Sandboxed execution. Agent build-and-test work runs in isolated sandboxes as described in the Privacy Policy. Don't instruct agents to exfiltrate secrets, attack systems, or act on systems you don't have authority over.

8. Acceptable use

Don't misuse the Service. In particular, you agree not to:

violate any law, or use the Service to infringe anyone's intellectual-property, privacy, or other rights;
submit content or direct work you don't have the right to submit or direct;
attempt to probe, breach, or circumvent security or tenant-isolation measures, or access another customer's data (good-faith security research under our responsible-disclosure policy at webel.ai/security is welcome);
interfere with the Service's operation, impose unreasonable load outside your plan's limits, or circumvent usage limits, spend caps, or billing;
use the Service to develop or operate malware, spam, phishing, or fraud, or to harass or harm others;
resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement (building and delivering software for your own clients is fine — that's the product);
misrepresent AI-generated work as human-authored where the distinction is material and required by law or by the venue you're submitting it to; or
use the Service to build a competing product by systematically extracting its behavior, or scrape the Service other than through the APIs we provide.

We may investigate violations and may suspend or terminate accounts that break these rules (Section 11).

9. Fees, billing, and cancellation

Plans and fees. Paid features are offered on the plans presented at purchase (for example, per-seat subscription fees). Plan pricing and inclusions are shown at purchase time and in your billing settings.
Compute at cost. Model usage on Webel-provided keys is metered and passed through to you at the provider's cost, with no markup, itemized in your spend views. Usage fees are billed monthly in arrears on your billing date. If you bring your own model-provider keys, you pay that provider directly under your agreement with them, and we don't bill you for that usage.
Spend controls. You can set spend caps for your workspace (Room) and its members; the Service refuses model calls that would exceed a cap. Metering records are maintained as billing-grade records (Privacy Policy, Section 7).
Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, and your payment method on file is charged, until you cancel. You can cancel online in billing settings at any time. For subscription terms of one year or longer, we'll email you a renewal reminder 15–45 days before the renewal, including how to cancel.
Cancellation; no refunds. You can cancel anytime in billing settings, effective at the end of the current billing period — you keep access until then. Except where the law requires otherwise (or as Section 11 provides when we end your access without your fault), fees are non-refundable, including for partial periods, and usage fees for compute already consumed are non-refundable in all cases.
Payment processing. Payments are processed by Stripe; card details are held by Stripe, not by us. You authorize us (through Stripe) to charge your payment method for fees due.
Nonpayment. If a charge fails, we'll notify you and retry; if fees remain unpaid, we may suspend paid features after notice until the balance is settled.
Price changes. We may change prices with at least 30 days' notice; changes take effect at your next renewal. If you don't want to continue at the new price, cancel before the renewal.
Taxes. Fees are exclusive of taxes; you're responsible for applicable sales, use, and similar taxes, excluding taxes on our income.

10. Third-party services

The Service interoperates with third-party services you connect (for example, GitHub) and depends on subprocessors we engage (listed at webel.ai/subprocessors). Your use of a connected third-party service is governed by that service's own terms, and we're not responsible for the third-party services you connect. We remain responsible for our subprocessors as described in the Privacy Policy and any applicable DPA. If you bring your own model-provider API key, calls made with your key are governed by your agreement with that provider. Certain third-party services incorporated into the Service are additionally subject to third-party terms we publish at webel.ai/third-party-terms, which apply to your use as described there.

If you build an application on the Dragon platform, you're responsible for your application and its end users — including publishing your own terms and privacy notice for them; we process your application's end-user data as described in the Privacy Policy and any DPA.

11. Suspension and termination

By you. You may stop using the Service and delete your workspaces (Rooms) or account at any time (Section 9 governs the effect on fees).
By us. We may suspend or terminate your access: (a) for material breach of these Terms, including the acceptable-use rules, (b) to prevent harm to the Service, other customers, or third parties, (c) for nonpayment after notice, or (d) if required by law. Where practicable, we'll notify you and give you a chance to cure before terminating.
Effect. On termination or workspace (Room) deletion, access ends and data is handled per the Privacy Policy's retention schedule — including the 30-day recovery window for deleted workspaces (Rooms), after which content is permanently purged from production systems (with backup copies aging out as the Privacy Policy describes). Export what you need before deleting; if we terminate for reasons other than your egregious breach, we'll give you a reasonable window (at least 14 days) to export your Customer Content, unless the law prohibits it.
Refund if we end it. If we terminate your access other than for your breach or nonpayment — or materially withdraw the Service during beta — we will refund prepaid subscription fees for the unused remainder of your term. Consumed compute usage remains non-refundable.
Survival. Sections 5 (ownership, assignment, and your representations — the hosting license in Section 5 continues only as long as we retain Customer Content under the Privacy Policy), 9 (with respect to accrued fees), and 12 through 16 survive termination.

12. Confidentiality

Each party may receive non-public information from the other that a reasonable person would understand to be confidential — for us, that includes your Customer Content; for you, that includes non-public information about the Service. The receiving party will use the disclosing party's confidential information only as needed to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by equivalent obligations, or as required by law (with notice to the other party where legally permitted).

13. Warranties, disclaimers, and indemnities

Our commitment. We'll provide the Service with reasonable skill and care.
Disclaimer. OTHERWISE, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DON'T ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE MAY NOT APPLY TO YOU.
Our indemnity to you. If a third party claims that the Service infringes their U.S. intellectual-property rights, we will defend you against the claim and pay resulting damages finally awarded or agreed in settlement, provided you promptly notify us, let us control the defense, and reasonably cooperate. This indemnity doesn't cover claims arising from your Customer Content or materials you supply, designs or approaches you specifically require, combinations of the Service or Outputs with non-Webel systems, open-source components' license obligations, or third-party services you connect. If such a claim is made or likely, we may modify the Service, procure the right for you to keep using it, or terminate the affected feature and refund prepaid fees for the unused period. This is our entire obligation, and your exclusive remedy, for infringement claims.
Your indemnity to us. You will defend and indemnify Webel against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or law, your connected systems and the scopes you grant, or your breach of your representations — on the same defense-control and cooperation conditions, applied in reverse.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR ONE HUNDRED U.S. DOLLARS (US$100).

THESE LIMITS DON'T APPLY TO: A PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 13; YOUR PAYMENT OBLIGATIONS; OR LIABILITY THAT CANNOT BE LIMITED BY LAW (INCLUDING LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH LIMITS ARE NOT PERMITTED). THE PARTIES AGREE THESE ALLOCATIONS OF RISK ARE REFLECTED IN THE PRICING AND ARE ESSENTIAL TO THE BARGAIN.

15. Governing law and disputes

Governing law. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Talk to us first. Before filing any claim, you agree to give us a chance to resolve it informally: email hello@webel.ai (or we'll email you) with a description of the dispute, and both parties will try in good faith to resolve it within 30 days. Most issues get fixed here.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that isn't resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules — or, if you're an individual using the Service for personal use, its Consumer Arbitration Rules. The arbitration will be conducted in Seattle, Washington — or, if you're an individual consumer, in the county where you live — or by videoconference, at your election; by one arbitrator; in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this section. If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules apply, and the parties agree demands may be batched or staged for efficient resolution.
Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or for breach of Section 8 or Section 12.
Class-action and jury waiver. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. BOTH PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND WAIVE TRIAL BY JURY. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, and the rest remain in arbitration.
Your right to opt out. You may opt out of this arbitration agreement — including the class-action and jury waivers — by emailing hello@webel.ai with the subject "Arbitration opt-out," your name, and the email associated with your account, within 30 days of first accepting these Terms. Opting out doesn't affect any other part of these Terms.
Where court applies. For anything not subject to arbitration, the state and federal courts located in King County, Washington have exclusive jurisdiction, and both parties consent to venue there — except that a small-claims action may be brought in the small-claims court of your county of residence or King County, Washington.
Fees. AAA's rules govern arbitration fees; for individual consumers, we'll pay the portion of administrative and arbitrator fees the AAA Consumer Rules assign to the business, and we won't seek attorneys' fees from an individual consumer who brought a claim in good faith.

16. General

Changes to these Terms. We may update these Terms. (September 9, 2026 update: renamed the product concept previously called a "workspace" to "Room" throughout the product interface; these Terms continue to use "workspace" as the defined legal term, with "(Room)" noted at first uses for clarity. This is a naming change only — no right, obligation, or practice described in these Terms has changed.) For material changes we'll give at least 30 days' notice by email or in-product, and the changes take effect after the notice period; continued use after that is acceptance. If we materially change Section 15 (arbitration), you may reject the change by emailing us within 30 days of notice, in which case the prior version of Section 15 continues to apply to you.
Export and sanctions. You may not use the Service in violation of U.S. export-control or sanctions laws, and you represent you're not located in an embargoed jurisdiction or on a restricted-party list.
Publicity. We won't identify you or your organization as a customer publicly without your consent.
Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets (with notice); we may assign to an affiliate or successor. These Terms bind permitted successors and assigns.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (other than payment obligations).
Copyright complaints. If you believe content available through the Service infringes your copyright, send a notice with the elements required by 17 U.S.C. § 512(c)(3) to hello@webel.ai (subject "Copyright complaint") or to our mailing address below. We respond to valid notices and terminate the accounts of repeat infringers in appropriate circumstances.
Notices. We'll send notices to your account email or in-product; send legal notices to Webel, Inc., 1522 Western Ave STE 95923, Seattle, WA 98101, with a copy to hello@webel.ai.
Relationship; no third-party beneficiaries. The parties are independent contractors. These Terms create no third-party beneficiary rights.
Severability; waiver; entire agreement. If a provision is unenforceable, the rest remain in effect. A failure to enforce isn't a waiver. These Terms (with the Privacy Policy and any signed agreement per Section 1) are the entire agreement about the Service and supersede prior agreements on that subject.

17. Contact

Webel, Inc. 1522 Western Ave STE 95923 Seattle, WA 98101 Questions about these Terms: hello@webel.ai Privacy: privacy@webel.ai · webel.ai/privacy